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Saturday, March 12, 2011

Warranty Replacement from Park Tools

My wife got me the Park Tools I-Beam Mini Fold Up with Chain Tool (IB-3) from Park Tools for racing last year and I never had to use it. Then while commuting to work a couple of weeks ago I needed to use the tire lever to change a flat and the one of the hex wrenches to tighten my seatpost clamp. Folded it up, threw it into the bag and off I went only to find out when I got home the nut one side of the post came undone and all the tools came off. Fortunately, they were contained within my seat bag.

When I got home, I went to the Park Tools website, told them about what happened, gave them my address, and two weeks later a new one showed up in the mail. Now that's cool! I love a company that stands by their products!  Hopefully, this will sit in my seat bag and never be needed, too.

1 comment:

TJ said...

I've had the same one for a couple years now and its been great. Always good to hear of a company that stands behind its product. Too bad yours must have been made on a friday afternoon.