Sent the boot to them on January 6th and they said it would be about 10 day turn around. Fortunately, the weather stayed mild and I was able to get away with riding an old pair of Shimano winter cycling shoes coupled with an over bootie.
It took a bit longer to get the boot back but it wasn't really an inconvenience due to weather and other activities.
They did a really nice job and cleaned my boot, too!
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